I'm going to right out and say it; I HATE T-mobile, I usually do not write biasedly ( probably not a word) but I have had nothing but trouble from T-Mobile. A T-mobile had another plan to get money from you for inferior service set to go into effect soon. They were planning on charging unfortunate customers a $2 surcharge for having there bills printed out.
I mean REALLY, it's considered a a common courtesy for bills to be printed out and mailed to you. But T-mobile decided to be "Green" (as in give them more greenbacks!) and email you your bill for free instead of mailing it to you normally. Apparently, people caught on to the fact that T-mobile was doing this solely for themselves so they revoked it. Apparently tons of there customers complained so now they are not moving forwards with the plan.
T-mobile had this to say: "Since the announcement we've heard everything from kudos to concerns about the move to paperless -- especially from our customers who today are receiving paper bills at no charge. So, we've decided to not charge our customers a paper bill fee for now. Instead, we'll be taking more time to determine the fairest way possible to encourage people to go paperless." But, they still will charge $2 extra for a more "detailed" bill.
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This is a consumer victory; as you mention, T-Mobile's backing-down comes in response to angry reactions from customers. For those who are tired of constantly being overcharged by cell companies via surcharges and gimmicks, it's clear that there can be relief. And my question is: Why stop here after getting T-Mobile to play a little more fairly? I work for the consumer advocacy division of the company Validas, where we electronically audit and subsequently reduce the average cell bill by 22 percent through our website, http://www.fixmycellbill.com. Put simply, Validas guards against frivolous and unnecessary charges that inflate your cell bill more than it should be for your usage. You can find out for free if fixmycellbill.com can modify your plan to better suit your needs by going to the website.
For more info, check out Validas in the media, most recently on Fox News at http://www.myfoxtampabay.com/dpp/consumer/conlaw/lower_cell_phone_bills_072409 .
Good luck to everyone reading on cutting your wireless costs.
Dylan
Consumer Advocacy, fixmycellbill.com
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